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Delivery & Shipping Policy
CHRISTMAS & NEW YEAR DELIVERY DISRUPTION 2023
NO DELIVERY ON THE FOLLOWING DAYS
Christmas & New Year 2023 Delivery Schedule
| Date | Day | Status |
|---|---|---|
| Friday 23rd December 2022 | Deliveries Only | |
| Saturday 24th December 2022 | Christmas Eve | Closed |
| Sunday 25th December 2022 | Christmas Day | Closed |
| Monday 26th December 2022 | Boxing Day | Closed |
| Tuesday 27th December 2022 | Bank Holiday | Closed |
| Wednesday 28th December 2022 | Dispatch Only | |
| Thursday 29th December 2022 | Normal Service | |
| Friday 30th December 2022 | Normal Service | |
| Saturday 31st December 2022 | New Years Eve | Deliveries Only |
| Sunday 1st January 2023 | New Years Day | Closed |
| Monday 2nd January 2023 | Bank Holiday | Closed |
| Tuesday 3rd January 2023 | Dispatch Only |
Our standard delivery charge for UK mainland deliveries (includes Scottish Highlands) is £4.99. Orders over £75 to UK mainland addresses are free standard delivery within 2 day (this does not include Saturday). Otherwise, delivery charges are calculated on weight, simply add the products you would like to your basket and add your delivery address to see the delivery cost.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Bulky items will incur additional charges based on weight and dimension of packaging. See below
| Shipment method | Estimated delivery time | Shipment cost |
| Local Delivery (postcodes starting with OL, SK, M) | Same day or next day delivery | Free (Orders over £30 next day delivery)
£4.99 (for same day delivery) |
| National Courier Next Day (DPD COURIER)
UK wide |
1-2 business day (depending on order date e.g. next day orders on Saturday will be processed on Monday for Tuesday delivery)
Orders on Thursday before 10am will be processed for next day delivery. Any orders after 10am on Thursday will be processed Monday for Tuesday delivery. |
£5.99 (Standard Delivery 1-3 working days)
£7.99 (Next Day Delivery) £14.99 (Next Day Delivery for certain postcodes in Scotland Highlands) Please call 01616370200 for further details. |
| National Courier Same Day
UK wide |
Same day delivery (orders before 10am) | Currently Unavailable |
Any UK mainland (excluding Scottish Highlands) order placed before 10am from Monday to Thursday will normally be delivered within 2 days before 7pm for APC Overnight and 9pm for DPD (Wednesday-Saturday), with the exception of orders which include Fresh Fish and Bulk Orders. The earliest delivery day after a bank holiday is Wednesday.
The following postcodes are classed as Scottish Highlands & Islands and delivery may take additional 24hrs: AB31-35, AB36-38, AB41-45, AB51-54, AB55-56, BT1-99, FK17-21, IV1-39, IV52-54, IV63, KW1-10, KW18-99, PA21-40, PH18-29, PH32-33, PH45-48.
Please choose either a Tuesday, Wednesday or Thursday as your delivery day if you live in one of the above postcodes to ensure that your order is delivered on time.
If in any doubt please email us with your postcode and when you would like to receive the order by.
| ORDER DAY | EARLIEST DELIVERY DAY |
|---|---|
| Monday before 10am | Tuesday |
| Monday after 10am | Wednesday |
| Tuesday before 10am | Wednesday |
| Tuesday after 10am | Thursday |
| Wednesday before 10am | Thursday |
| Wednesday after 10am | Friday |
| Thursday before 10am | Friday |
| Thursday after 10am | Tuesday |
| Friday before 10am | Tuesday |
| Friday after 10am | Tuesday |
| Saturday and Sunday | Tuesday |
These areas are subject to changes from our courier partners
Same day delivery is only available for orders with delivery addresses within the UK excluding addresses in our no shipping postcodes UK.
*Non-Delivery Areas AB30-AB33, AB36-AB38, AB42-AB45, AB53-AB56, DD8-DD9, FK16, IV21-IV24, IV26-IV28,IV40-IV56, PA20, PA36, PA40-PA49, PA60-PA79,PH30-PH44, HS1-HS9, KA27-28, ZE1-ZE3
eFoodsDirect deliveries are made by its courier partners (up to 2 working days).
We will deliver our products in specially designed cardboard boxes to anywhere in the mainland UK. The selected courier collects the completed orders from eFoodsDirect depot and delivers them directly to your door. Customers can give additional delivery instructions for their order online at the time of purchase. Deliveries are attempted at least once on the day of delivery. The selected courier may deliver the package to a neighbouring house either two doors up or down from the delivery address. Full instructions for collection are posted on the instruction card at the delivery address. If it is not possible to deliver the package on the day of delivery the courier company will return the package to the local depot and attempt to deliver on the next working day. Thereafter parcels must be collected from the local delivery depot. If not collected parcels are returned to eFoodsDirect depot. In the case for DPD the parcels are attempted on day 1 and if delivery fails, delivery will be attempted the next day.
How We Package your Order for Delivery
Your shopping is carefully picked and packed by our dedicated team of pickers on the day of your delivery.
Your meat and frozen order is kept cool in transit because we use isothermal insulated foil bags which is packed in double wall cardboard box, furthermore your chilled and frozen products is packed along with specially designed ice packs.
The insulated cardboard box is leak-proof and sturdy. It keeps the inside cool. Our ice packs are made with a water-based gel, which is frozen and packed with the meat and frozen products. This will keep the produce at the correct temperature for up to 48 hours. When the ice does melt, it stays as a gel, which prevents the delivery becoming wet.
Storage of your Fresh Meat and Fish Products
You have purchased a fresh product, which must be kept refrigerated ideally at a temperature of 5°C or below.
If you choose to freeze your fresh product, please freeze on the day of delivery. In order to maintain the product quality when freezing please make sure the product is kept in the original packaging. It is advisable to label the products with the date the product is placed in the freezer. After freezing, the product should be consumed within three months to ensure quality. Please completely defrost thoroughly before cooking. Do not refreeze the product after it’s been defrosted.
Please note we do not recommend freezing any cooked meat products. If you are unsure about anything on the label or require additional nutritional or allergen information then do not hesitate to contact us on contact@efoodsdirect.co.uk or 01616370200.