Privacy & Policy

eFoodsDirect Privacy Policy

Welcome to eFoodsDirect (www.efoodsdirect.co.uk). Protecting your privacy is important to us. This policy outlines what information we collect and how we use it.

If you have any questions about our Privacy Policy, please contact us.

Consent

By using our website, you consent to our Privacy Policy.

Information We Collect

  • Personal Information: When you contact us or create an account, we may collect your name, email, phone number, address, and other details you provide.
  • Log Files: We collect information like IP addresses, browser type, ISP, date/time stamps, referring/exit pages, and click numbers to analyze trends and administer the site.
  • Cookies: We use cookies to store your preferences and track website activity to enhance your experience.

How We Use Your Information

We use the collected information to:

  • Operate and improve our website
  • Understand how you use our site
  • Develop new features and services
  • Communicate with you for customer service, updates, and marketing
  • Prevent fraud

Advertising Partners

Our advertising partners may use cookies and web beacons to serve ads and analyze their effectiveness. We do not control these cookies. Refer to their privacy policies for more details.

Data Protection Rights (GDPR)

You have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request data deletion
  • Restrict data processing
  • Object to data processing
  • Request data transfer to another organization

To exercise these rights, please contact us. We will respond within one month.

Children’s Information

We do not knowingly collect data from children under 13. If you believe your child has provided personal information, contact us to have it removed.

eFoodsDirect Shipping Policy

Thank you for shopping at efoodsdirect.co.uk. Here are our shipping terms:

Domestic Shipping

  • Processing Time: Orders are processed within 1-2 business days, excluding Sundays and bank holidays.
  • Shipping Rates: Calculated at checkout. Extra charges apply for bulky items.

Delivery Options

  • Local Delivery (OL, SK, M postcodes):
    • Free next day for orders over £100
    • £5.99 for same day delivery
  • National Courier Next Day (UK wide):
    • £5.99 (orders 0-25kg)
    • £7.99 (orders 25.0001-50kg)
    • call for more weight
  • National Courier Same Day (UK wide):
    • not available currently

We do not ship to certain postcodes or PO boxes. See website for details.

Order Tracking

You’ll receive a tracking number via email after your order ships.

Customs, Duties, and Taxes

Customers are responsible for any customs fees or taxes.

Damages

We are not liable for damage or loss during shipping. For claims, contact the shipment carrier and keep all packaging.

Perishable Items

Must be accepted on the delivery day. We are not responsible for delays if no one is available to receive the order.

International Shipping

Currently, we do not ship outside the UK.

For more information, please contact us at contact@efoodsdirect.co.uk.